Brightons Shop – Secret Shopper

On Saturday 20th April we asked an external party to do a secret shop at our Brightons store.

“The place was spotless, staff were friendly and most helpful, plus asked all good questions to engage with the shopper.

Chicken stir fry was requested and an employee asked if we wished to purchase anything else – we bought some chicken breasts, then a member of staff made us aware of a Steak Mince offer, which we also went on to purchase.

A couple of other shoppers then entered the shop for kebabs and another member of staff was most helpful with them.”

Scores:

  • Level of service from staff – 5 out of 5
  • Advice, guidance and up-selling of other products – 5 out of 5
  • Cleanliness of shop – 5 out of 5 (windows gleaming)
  • Quality of products – 5 out of 5
  • Would customer return and recommend to friends – 100% yes